Orders are not open yet. These policies will apply when sales launch, for both shipped orders and local pickup.
Damaged or incorrect orders
If your jar arrives damaged or you receive the wrong product, contact us within 7 days of delivery or pickup. Include your order number, a brief description of the issue, and clear photos of the product and any damaged packaging.
We’ll review the details with you and arrange a replacement or refund for a damaged or incorrect order. Please keep the jar and packaging until we confirm the next steps, and contact us before sending anything back.
Opened products
For hygiene reasons, we do not accept routine returns of opened or used products. This does not prevent you from reporting a damaged or incorrect order under the policy above.
For questions about an unopened product or another order concern, contact us before returning anything so we can discuss your request.
Cancellations
You may cancel an order before it ships or before preparation for local pickup begins. Contact us as soon as possible with your order number. We’ll confirm whether cancellation is still available.
A successfully canceled paid order will be refunded to the original payment method.
Refunds
When a refund is approved, we’ll confirm it by email and return it to the original payment method. The time it takes to appear in your account depends on your payment provider.
Contact us
Email your order details and photos, or call or text if you need help getting started.
hello@evesgarden2.com
(517) 897-2993
Please don’t send card numbers or other payment credentials in your message.